Customer Care Partner

Customer Care Partner – Make a Real Impact in Mental Health and Wellbeing

Work from home | Varied & dynamic role | Be part of something bigger 

At Mindstar, we’re leading the way in workplace wellbeing and mental health solutions across Australia. As a national leader in the industry, we’re renowned for our innovative programs that help people and organisations like Woolworths Group and AIA thrive.

From leadership & wellbeing coaching to crisis response services and training, Mindstar offers tailored solutions that genuinely make a difference. Now, we’re looking for a passionate Customer Care Partner to be the vital link in delivering our world-class service.

Why Join Mindstar?

• Flexibility of 100% Work from home
• Be part of a fast-growing, innovative company in a meaningful industry
• Enjoy comprehensive training, coaching, and leadership support

About the Role:

As our Customer Care Partner, you’ll:

• Act as a trusted first point of contact for customers and clients
• Provide empathetic, professional support to clients when processing and scheduling referrals —many of whom may be navigating challenging mental health or wellbeing circumstances
• Triage referrals based on sensitive information, including risk of harm
• Build strong relationships with our Mindstar Coach team
• Support smooth program delivery and provide crucial business support
• Collect data and feedback to support vital reporting and client updates
• Provide administrative support including managing phone calls and email inboxes, updating/creating resources and overseeing all aspects of virtual office management

Your work will ensure every client and stakeholder receives world-class Mindstar care, contributing to a journey of wellbeing and resilience for all.

What You’ll Bring:

✔ 3+ years in a dynamic health administration/practice management role

✔ Experience working with customers facing mental health and wellbeing challenges (MHFA training is a bonus!)

✔ Experience in intake and/or triage of referrals highly desirable

✔ Exemplary customer service skills, particularly in speaking with those in a distressed state

✔ Hands-on experience with data collection, processing and reporting

✔ Tech-savvy skills with M365 and G-Suite experience

✔ Desired knowledge of XERO and Canva

✔ Experience working in remote or virtual teams

About You:

• A genuinely all-round good human (non-negotiable!)
• Infectiously innovative, creative and curious
• Exceptional attention to detail, accuracy and professionalism
• A confident and effective communicator with emotional awareness—especially under pressure
• Able to critically analyse situations and find solutions
• Agile and flexible, thriving in a fast-paced, dynamic environment
• Located in Southeast Queensland with a private, quiet space to work (and the ability to work from a designated location from time to time)

What We Offer:

• A culture of wellbeing, trust, and fun
• An inclusive, diverse, and progressive team
• The opportunity to make a real difference to people’s lives

PLEASE READ - How to Apply:

1. To be considered for this role please submit your application directly via the Mindstar website using this link: https://www.mindstar.com.au/join-us
2. Submit your resume and cover letter as one document - Applications will be reviewed as they are received.
3. Shortlisted candidates will be invited to submit a 2-3 minute video introducing themselves and sharing what excites them about this role (instructions provided).
4. Applications close 21 February 2025

Don’t miss your chance to join Mindstar and help redefine mental health and wellbeing across Australia.