IT Support Specialist

About Us At Medix Dental IT, we are dedicated to our core values, providing top-notch IT solutions specifically tailored for dental practices. Based in the Midwest, we have been a trusted partner in dental technology integration and support since our founding in 2003. We collaborate with dental practices nationwide to manage their IT systems and offer strategic advice on technology decisions and compliance. By becoming an extension of our clients’ practices, we minimize technology issues, enhance practice profitability, and boost overall satisfaction. Our commitment to quality and exceptional customer service has led to an impressive client retention rate, setting us apart in the industry. If you are passionate about technology and committed to client satisfaction, we invite you to join our dynamic team and help us transform the dental technology landscape! To learn more about our company, visit https://medixdental.com/. Position Overview: We are looking for a dedicated IT Support Specialist to join our Service Desk team and provide support to our dental office clients. In this position, you will assist clients (dental office staff) with technical issues through phone and email communication, building strong relationships while delivering exceptional customer service. You will gain exposure to a diverse range of products and services, addressing technical challenges related to hardware, software, peripheral equipment (such as phones and printers), and specialized dental imaging products. Location: Remote; Anywhere in the USA Hours: 8 AM to 5 PM CST, Monday through Friday Compensation: $50,000 to $55,000/year **This is not a C2C opportunity. Only candidates who reside in the USA will be considered.** Key Responsibilities:

• Embody the Medix Dental IT values in every aspect of your work
• Act as the primary point of contact for partners requesting technical assistance via phone, email, or our automated ticketing system
• Diagnose, research, and resolve technical issues related to hardware and software
• Communicate ticket status clearly and consistently until resolution is achieved
• Adhere to escalation protocols for standard tickets
• Identify and escalate urgent issues to the team lead as necessary
• Provide accurate and helpful information about our IT products and services
• Maintain a strong customer service focus, proactively anticipating and addressing problems while optimizing the use of technology resources
• Complete additional related duties as assigned

What We’re Looking For:

• A solid understanding of computer hardware, printers, mobile devices, Microsoft Operating Systems, Microsoft Office products, and other end-user applications is necessary
• Strong customer service skills are essential, along with the ability to work collaboratively in a team-oriented environment. Excellent verbal and written communication skills and experience interacting with customers are required
• Candidates must be adept at multitasking and able to shift between tasks seamlessly while maintaining focus and composure
• 2 years of service desk experience

We’d Love to See:

• MSP experience
• Experience in Dental IT or Medical IT support
• CompTIA ITF+, CompTIA A+, or CompTIA Network+ certificate

Why Join Us? At Medix Dental IT, you will be part of a supportive and innovative team dedicated to making a difference in dental practices. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth. If you are ready to take your career to the next level and make a real impact in the dental IT field, apply now! We appreciate your interest in joining our team. Due to the high volume of applications we receive, we are unable to respond to each applicant individually. If your qualifications match our needs, we will reach out to you for further discussions. Thank you for your understanding.  Medix Dental IT is committed to equal employment opportunities and all candidates will be evaluated based on qualification. Equal Opportunity is the Law. Powered by JazzHR Hmq34xodaa