Customer Service Representative

Key Responsibilities

• Guide new users in creating optimized accounts to increase awards for contracts, grants, and loans.
• Engage directly with users on our social media platform, providing prompt assistance for inquiries and concerns.
• Manage customer support interactions via our internal ticketing system, live chat, conferencing, and phone.
• Utilize in-house tools for beta testing to ensure our platform operates smoothly.
• Analyze data to detect trends, pinpoint issues, and identify areas for improvement.
• Explain how new and existing users benefit from the upcoming MatchAwards crypto coin/token ICO.
• Track and report platform bugs from user feedback, coordinating with the development team for solutions.

Qualifications

• At least three years of experience or relevant education in social media.
• Proficiency with various remote Internet tools such as VPN, CRM and monitoring tools.
• Understand cryptocurrency (coins/tokens) trading and transactions.
• Proficiency in digital marketing tools and platforms, including Hootsuite and Google Analytics.
• Excellent English communication skills, both written and spoken.
• Self-motivated, responsible and able to work independently in a remote setting.
• Multilingual skills (native or through tools like Google Translate/AI) are a plus.

Join our team as a Customer Service Representative where your skills will contribute to creating an outstanding experience for our customers!