Service Desk Specialist III

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences. At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. Overview Welcome to the Global Technology team at LivePerson! We are a team of more than 20 people located across more than 7 countries in (EMEA, APAC, NA) We are looking for a Senior Service Desk Specialist (III) (all genders) to join our team. You will work in a fast-paced environment on projects spanning different company areas, aiming to enhance and simplify how brands engage with their customers through messaging. Applicants must be authorized to work for any employer in Poland.You Will

• As a level 3, you will be relentless in the pursuit of problem solving and will exhaust all possible troubleshooting avenues available to you until the issue is resolved. Basic help desk experience does not qualify you for this level 3 position.
• Be a subject matter expert on Intune and assist with administering the Intune environment.
• Robust and displayable experience working with IT platforms like JAMF Pro, JAMF Radar, Active Directory, Okta, Intune, and Google Workspace.
• Consult on automation and self-service solutions for the entire LivePerson organization.
• Primary point of contact for technical support issues related to networking, desktop, hardware, and software.
• Provide weekly status reports for major projects, individual tasks, and contribute to team meetings.
• Assist in the planning and implementation for the build-out of new office space and future infrastructural improvements.
• Act as an escalation point for junior IT Specialists and raise the performance bar across the team through coaching and educating junior people.
• Identify opportunities for automation in our IT processes and work with our internal development team to implement new solutions to scale our operations via APIs, custom integrations, and workflow automation tools

You Have

• 6+ years of IT Specialist experience/systems administration.
• Robust knowledge or certifications in Google Admin, OKTA, JAMF Pro, JAMF Radar, AWS Workspace, and Intune.
• Deep understanding and demonstrable knowledge of Intune administration.
• Good understanding and experience with Enterprise Security Protocols.
• Excellent ability to differentiate between user intent vs. user requests.
• Excellent verbal, written, and interpersonal communication skills, interfacing effectively with stakeholders of all levels of seniority.
• Deeply diligent documentation of work, solutions, and knowledge articles to proliferate knowledge across a geographically dispersed team.
• Experience working with Windows and Mac ecosystems (primarily Mac).
• Knowledge of networking such as patching ports, VPN, DHCP, DNS, and TCP/IP.
• Ability to convey technical procedures and train non-technical users, including Microsoft Office, Google Workspace, Windows, Mac.
• Ability to be self-sufficient when it comes to troubleshooting technical issues
• Demonstrated ability to run highly complicated projects to successful completion.
• Willingness to participate in paid on-call duty approximately every 6-8 weeks, in alignment with our "You Build It, You Run It" philosophy.
• A strong sense of quality, personal responsibility, and a passion for development.

Benefits

• Annual Leave extended to a limit of 28 days (regardless of seniority);
• Additional days supporting employee wellbeing - Care Days (up to 5 days per year)
• 2 additional days of Volunteering per year (you choose how to use them, the important thing is that you do something good!)
• Remote first company with offices in the centre of Katowice and Warsaw
• Modern equipment (MacBook Pro)
• Employee bonus available to each employee (up to 20% of annual salary, depending on the position, depending on the position, annual assessment and annual results of the company)
• Development: generous tuition reimbursement (up to $6 000 per year for development, conferences and certifications, and up to $10 000 for academic development) access to internal professional development resources
• Monthly meetings with delicious lunches in the Office!
• Sounds tempting? Check out our Career Homepage

Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. Belonging At LivePerson We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.