Listener

Job Title: ListenerJob Type: Full-time/Part-time/Freelance

Location: Remote

Salary: Competitive, based on experience

Job Summary

We are seeking a compassionate and attentive individual to join our team as a Listener. In this role, you will provide a safe and supportive environment for individuals to share their thoughts, feelings, and concerns. As a Listener, your primary responsibility is to actively and empathetically listen, offering validation and understanding without judgment. This role is ideal for someone with strong interpersonal skills and a deep commitment to supporting others.

Key Responsibilities

• Active Listening: Engage in one-on-one conversations to attentively listen to clients' experiences, concerns, or ideas.
• Emotional Support: Provide a non-judgmental and compassionate presence to individuals seeking a listening ear.
• Confidentiality: Maintain strict confidentiality and ensure a safe space for open communication.
• Record Keeping: Document sessions when required, adhering to ethical and organisational guidelines.
• Boundaries Awareness: Recognize when to refer individuals to professional resources if they need further support or specialized care.

Qualifications

• Proven prior experience in a similar role, such as active listening, peer support, customer service, counselling, coaching, or mentorship.
• Exceptional active listening and interpersonal communication skills.
• Exceptional active listening and interpersonal communication skills.
• Demonstrated empathy, patience, and emotional intelligence.
• Ability to remain neutral, non-judgmental, and supportive.
• Awareness of mental health issues and resources (preferred but not required).
• Experience in counselling, social work, or customer service is a plus but not mandatory.

Desired Skills

• Ability to create a comfortable and safe environment for conversations.
• Strong sense of confidentiality and professional boundaries.
• Multilingual skills are an advantage.
• Familiarity with virtual communication platforms (if working remotely).

What We Offer

• Flexible work arrangements.
• Opportunities for training in active listening and emotional support techniques.
• A supportive and inclusive team environment.
• The chance to make a meaningful difference in people’s lives.

Application Process

If you think you have the skills and empathy to excel in this role, we would like to encourage you to apply. Submit your resume and a brief cover letter explaining why you are passionate about becoming a Listener.

Note: This position is not a substitute for professional counselling or therapy. Listeners provide support through active listening but do not diagnose or treat mental health conditions.