Customer Success Manager

🧠 About Kea

Kea is redefining the way businesses talk to their customers. We’re building cutting-edge voice AI infrastructure that helps restaurant businesses manage inbound calls with powerful automation and human-like understanding. Whether it's routing orders, answering questions, or escalating intelligently, Kea listens, understands, and gets stuff done.

We’re early-stage, fast-moving, and growing like wildfire. Customers love what we’ve built, and we’re struggling to keep up with the inbound demand — a great problem to have, but we need help to keep the momentum going.

Our team is small, sharp, and scrappy — and now we’re ready to build a Customer Success function that can match the speed and ambition of our tech. That's where you come in.

🎯 The Role

As our first Customer Success Manager, you’ll be responsible for standing up the entire function from scratch. This means helping customers go from “What is Kea?” to “How did we ever live without it?”

You’ll be responsible for:

• Onboarding & Activation: Helping customers set up, integrate, and understand Kea quickly and effectively.
• Education: Creating repeatable materials (demos, help docs, training guides, webinars) so customers don’t need hand-holding for every step.
• Success Planning: Working closely with our customers to define what success looks like, and making sure we’re always tracking towards that.
• Account Management: Monitoring usage, engagement, and satisfaction. Jumping in when things go wrong — and celebrating when they go right.
• Feedback Loop: Acting as the voice of the customer internally. Partnering with Product, Sales, and Engineering to help shape our roadmap.
• Process Design: Creating the systems, workflows, and dashboards that will scale with our customer base.

This isn’t a role for someone who needs a playbook — you’ll be the one writing it. We have more demand than we can handle, and you’ll need to be ruthlessly organized and highly proactive to help triage, prioritize, and move customers through our funnel.

👤 You Might Be a Fit If You:

• Have 5+ years of startup experience, preferably in a seed or Series A environment
• Have built or worked in a Customer Success or Technical Account Management function at a startup
• Are highly resourceful, self-directed, and comfortable with ambiguity
• Are technical enough to understand API integrations, system configuration, and basic troubleshooting
• Have experience working with AI, SaaS, or voice technologies (a huge plus)
• Have exceptional communication skills and a knack for building rapport with customers
• Are comfortable wearing multiple hats — strategy, execution, support, and everything in between
• Thrive in a small, collaborative team and are excited to shape the DNA of a new department

📈 Why Join Kea?

• Be part of a team building something customers are genuinely excited about
• Help define the future of voice AI
• Work directly with the CEO, CPTO and leaders of the team
• Zero bureaucracy, fast decisions, real ownership
• Get in early on something that’s growing fast — and help shape the future of the company

🚀 Ready to Build Something Wild?

If you're excited about building something customers love, working in the messiness of early-stage growth, and playing a huge role in how we scale, we’d love to hear from you.