[Full Remote] Client Support Associate

Questa posizione è nel team di Persona, un'agenzia di talenti che recluta, forma e assume professionisti di talento da remoto.Il riassunto dell'opportunità da parte della Joinrs AI: Persona è alla ricerca di un Client Support Associate full-time full-remote con forti capacità comunicative e tecniche. Ti occuperai dei clienti, offrendo un servizio eccezionale e risolvendo i problemi. Avrai stipendi competitivi, lavoro da remoto, opportunità di crescita e una cultura di supporto. I benefit includono assicurazione sanitaria, ferie pagate illimitate, bonus e un'indennità tecnologica.

Il processo di selezione sarà interamente gestito da Persona.

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Who We Are:

The Persona team is made up of motivated, hard-working people spanning the globe, united by a culture of learning and continuous improvement. We are a team of passionate problem solvers who love to build new things and ensure client satisfaction.

What We’re Looking For:

We are seeking a proactive and driven Client Support Associate (CSA) to ensure best-in-class customer experience and maintain consistency in all customer interactions. This role is integral to our growth and success, involving direct engagement with clients as a front-line representative.

Responsibilities:

• Provide prompt, accurate, and friendly customer service.
• Respond to customer and vendor inquiries through text, calls, tickets, and emails.
• Handle escalated customer support concerns effectively.
• Collaborate cross-functionally to resolve customer issues ranging from billing to technical challenges.
• Utilize a customer-focused, needs-based approach to educate and support clients as needed.
• Maintain a strong work ethic with a total commitment to customer satisfaction daily.

Requirements:

• Less than one year of proven experience in customer support.
• Preferred experience in a customer-driven, remote work environment.
• Exceptional communication skills across telephone, email, and text, with high attention to detail.
• Strong technical/computer skills, including the use of multi-screen systems.
• Basic understanding of networking and familiarity with video streaming protocols (RTSP, SMTP, HTTP).
• Structured and self-motivated approach to achieving weekly, monthly, and quarterly goals.
• Passionate about customer service and eager to learn new software.
• Fully fluent in English
• Ability to commit long-term and full-time
• Ability to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)
• This position is for serious, career-oriented candidates

What We Offer:

• Best salaries in the industry
• Permanent ability to work from anywhere in the world
• Opportunities for growth and advancement
• A fast-paced and collaborative environment
• Warm and friendly company culture
• Full benefits

Benefits at Persona:

• Health insurance subsidy
• Unlimited paid time off (paid sick and vacation leaves)
• Annual bonuses based on performance
• Monthly tech allowance
• Opportunity to be paid in your currency of choice
• Others depending on seniority