Product Support Manager

Join Johnson Controls SABROE – Pioneers in Industrial Heating & Cooling! Product Support Engineer Are you a passionate engineer with expertise in natural refrigerant solutions? Do you thrive on solving technical challenges and delivering outstanding customer support? If so, we have an exciting opportunity for you! About Us at Johnson Controls SABROE Products UK&I, we are leaders in industrial heating and cooling, providing cutting-edge refrigeration and heat pump solutions across the UK and Ireland. Our Walsall branch is at the heart of innovation, and we are committed to delivering exceptional aftermarket support to our valued clients. What We Offer

• Competitive Salary and overtime payments
• Remote Working: Travel across the UK&I and Europe.
• 7% match pension
• Private medical
• Free life assurance
• 25 days paid holiday + BH, sick pay, and employee discounts.
• Access to the Cycle2Work scheme and discounts on Johnson Controls security products.
• Career Growth: Continuous training and development opportunities.
• Supportive Culture: A collaborative and encouraging work environment.

What You Will Do Your Role As a Product Support Engineer, you will be a key player in driving aftermarket services and maintaining strong customer relationships. Your responsibilities will include:

• Providing commissioning support for new SABROE equipment.
• Troubleshooting and resolving technical product inquiries.
• Managing warranty and technical support processes.
• Offering installation guidance, operating advice, and training.
• Traveling to customer sites across the UK&I and occasionally to Europe.
• Preparing detailed technical reports and coordinating support efforts.

What We’re Looking For

• Experience in the Industrial Refrigeration and Heat Pump market.
• Strong working knowledge of refrigeration systems in industrial and commercial settings.
• Prior experience in service and commissioning (SABROE knowledge is an advantage).
• Hands-on expertise in refrigeration systems using ammonia as a refrigerant.
• A commitment to continuous learning and staying ahead of industry developments.
• Excellent communication skills, with the ability to convey technical details to non-technical audiences.
• Ability to collaborate and influence stakeholders at all levels.

Preferred Qualifications

• F-GAS 2079 card
• Ammonia handling certification
• NVQ Level 3 in Refrigeration or equivalent qualification (City & Guilds, etc.)

If you’re eager to shape the future of industrial refrigeration and heating solutions, we’d love to hear from you! Apply today and advance your career with Johnson Controls SABROE!