Customer Support Advisor

Are you looking to launch your career in customer service, working with innovative software that supports the education sector? Join IRIS Software as a Customer Services Associate and become part of a supportive, fast-paced global team helping schools get the most out of our iSAMS product.

We’re looking for friendly, motivated individuals based in Australia’s East Coast/Sydney time zone, ready to make a difference.

🕒 This is a remote, full-time role working a rotating shift pattern: 08:00–16:00 and 10:00–18:00, Monday to Friday (alternating weekly between the two shifts).

No experience? No problem. We’ll provide full training and all the support you need to succeed.

💼 What Will You Be Doing?

As a Customer Services Associate, you’ll be the first point of contact for our education customers, helping them resolve queries and get the most out of their iSAMS software.

You’ll be:

✔️ Answering customer queries via phone, email, and live chat

✔️ Logging and tracking issues in our CRM system

✔️ Troubleshooting and resolving common problems

✔️ Passing complex issues to our technical teams

✔️ Focusing on first-contact resolution and great customer satisfaction

✔️ Supporting team performance goals (like NPS and response times)

✔️ Following our data protection and company policies

👀 What Are We Looking For?

We’re looking for individuals who are proactive, customer-focused, and keen to learn. You’ll be a great fit if you have:

🔹 Clear written and verbal communication skills

🔹 A calm, friendly, and professional attitude

🔹 Good problem-solving and time management skills

🔹 The ability to work independently and in a team

🔹 Confidence using computers and picking up new systems

Bonus if you also have:

⭐ Experience in customer service or contact centre roles

⭐ Familiarity with software or education-based systems

⭐ Knowledge of iSAMS, CRM platforms, or tools like Google Drive

🌟 Why Join IRIS?

✨ Full training and ongoing support – no experience required

✨ A friendly, international team that works collaboratively

✨ Opportunities to develop your skills and grow within the company

✨ A chance to support schools and make a real difference

✨ Be part of a leading UK software group with global reach

📌 Application Process

1️⃣ Apply Online – Submit your CV and short application

2️⃣ Online Assessments – A fair way to showcase your potential

3️⃣ Initial Interview – A video chat with our Talent Team

4️⃣ Final Interview – Meet some of the team and learn more about the role