Support Representative

Are you passionate about technology and helping others? Join Hopper Studios as a Volunteer Support Agent and be part of an innovative team dedicated to providing top-tier customer assistance!

Role Overview

As a Volunteer Support Agent, you will assist users with technical inquiries, troubleshoot issues, and ensure they have the best experience with our products and services. You’ll work closely with our support team, gaining hands-on experience in a fast-paced tech environment.

Key Responsibilities

✅ Respond to user questions via WHMCS tickets.

✅ Troubleshoot basic technical issues and guide users through solutions

✅ Document common issues and contribute to our knowledge base

✅ Provide feedback to the development team for continuous improvement

✅ Engage with the community and foster a positive support environment

What We’re Looking For

🔹 Passion for technology and customer support

🔹 Strong communication and problem-solving skills

🔹 Ability to work independently and as part of a team

🔹 Prior experience with WHMCS

🔹 Prior experience with Pterodactyl/Docker, VirtFusion, cPanel, and/or WordPress is a plus

Why Volunteer with Us?

✨ Gain valuable experience in tech support

✨ Expand your knowledge of software, servers, and troubleshooting

✨ Work with a team of professionals in a growing tech company

✨ Make a difference by helping users solve real problems

If you’re ready to be a part of something exciting and help shape the future of Hopper Studios, apply today! 🚀