Account Manager

Elevate is recruiting for an Account Manager (AUS) to contribute to our continued success and help drive long-term, profitable growth. This is a virtual position based in Australia within our Sales & Account Management function. As an Account Manager, you will serve as a primary customer liaison and execute strategies that retain and grow Elevate’s key accounts.

Specifically, you will

• Act Operate as the key point of contact, coordination, and escalation for various customers and stakeholders of an account, and across all Business Units.

• Create and execute strategic account plans that deliver on customer objectives and Elevate strategies.

• Build and nurture relationships with key accounts to understand and address their business needs, priorities, goals, and challenges.

• Conduct regular business reviews with customers to assess their satisfaction, identify and address areas for improvement and uncover opportunities for growth.

• Drive revenue growth by identifying cross-sell and expansion opportunities within designated accounts, working in close collaboration with Sales and Service teams to develop retention and expansion strategies.

• Assist with account administration activities such as contracting, reporting and project management.

• Address customer issues promptly and effectively, collaborating with stakeholders to identify and deliver solutions.

• Work closely with internal teams such as Sales, Services and Marketing to ensure a cohesive and comprehensive approach to serving key accounts.

• Drive a culture of learning and continuous improvement, identifying opportunities to evolve to deliver greater value to customers.

• Track and report on key account metrics, such as revenue growth, retention, and customer satisfaction.

• Stay informed about industry trends, market conditions and competitors to provide valued insights and recommendations to customers.

Experience

• Experience in strategic account management (3+ years) and demonstrable success growing high-profile client accounts.

• Professional experience in the legal services industry required.

• History of achieving/exceeding a quota or performance targets.

• Experience managing a complex sales cycle, including drafting and negotiating contracts.

• Knowledge of the legal industry trends, market dynamics, and best practices in account management.

• Proficient in using CRM software and other relevant systems/tools.

Skills for Success

• Leadership – Service Oriented – goes the extra mile, empathetic, strives to delight.

• Proactive – prepared and forward looking, always considers “what’s next?”

• Trustworthy – earns trust and credibility with customers and colleagues.

• Networker – develops relationships, drives engagement.

• Problem Solver – finds solutions, overcomes obstacles to deliver results.

• Accountable – takes responsibility for actions and outcomes.

• Strategic – manages the big picture, understands goals, drivers, and dependencies.

• Fearless – bold and confident, strong negotiation and influencing skills.

• Collaborative – excels in a cross-functional setting; believes together we achieve more.

• Growth Focused – results-driven and strong advocate of continuous improvement.

• Analytical – data driven, fact-based, process-oriented.

Qualifications

• Bachelor's degree in business, communications, or an industry-related field preferred.

• Must be located in Australia.Elevate is a law company. We provide software and services for the intersection of business and law. Our legal, business, and technology professionals offer practical ways for global law departments and law firms to improve efficiency, quality, and business outcomes.

Our most recent achievements and distinctions include:

• For the ninth consecutive year, in 2024, Chambers & Partners named Elevate as a Top global services provider, ranking us as Band 1 (highest ranking) in all applicable categories (Contract Lifecycle Management, Litigation Services, and Flexible Legal Staffing) and as an Alternative Legal Service Providers in Asia-Pacific
• For the fourth year in a row, Elevate’s integrated law firm has been designated as a top law firm in Commercial Litigation in the 2024 edition of Best Lawyers/US News & World Report Best Law Firms
• Newsweek awarded Elevate the highest rating in the annual ‘America’s Greatest Workplaces for Diversity’ and ‘America’s Greatest Workplace for 2024’ lists
• Elevate was named a top ALSP in Asia by Thomson Reuters’ Asian Legal Business in 2024
• Winner, Inc. 5000 Fastest-Growing Private Companies: 2022, 2021, 2020, 2018, 2017, and 2016
• Co-winner, 2022 Financial Times Collaborative Innovation Award for Industry Impact.
• Named by ALM Intelligence as the only Pacesetter in the Legal category in its 2021-2022 Legal Department Legal Operations report
• The first non-lawyer-owned global legal services provider to receive an Alternative Business Structure (ABS) License to provide legal services in the US

Learn more at https://elevate.law

See more jobs at https://elevate.law/careers/

Follow us on social media https://www.linkedin.com/company/elevate-services

Follow our Flexible Legal Resourcing Community https://www.linkedin.com/company/elevate-flexible-legal-resourcing/

All qualified applicants will be considered for employment and will be treated equally during the process, regardless of race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.