Customer Success Manager

Salary: $40,000-$60,000 Depending on Experience

Location: Remote (Must be based in the US, Canada)

Are you a customer support superstar ready to make an impact at a fast-growing coaching company with a large e-commerce coaching program arm? We're looking for someone who thrives in a dynamic, fast-paced environment and has the skills to tackle customer service challenges head-on. If you’ve got 2-3 years of experience in customer support, especially in the tech or info product space, and love wearing multiple hats, this is the role for you!

What You’ll Do:

• Email management: Own the inbox and provide top-notch customer service, support,

and technical assistance.

• Escalation Support: Manage escalations thorough notes and documentation as well as

calls and emails as needed.

• System admin duties & Admin Tasks: Assist with updating course platforms, FAQs, and

support documentation. Learn to use backend systems for info product and tech tools.

• Customer Feedback & Tracking: Help maintain internal trackers for customer issues,

feature requests, and recurring problems. Support the generation of weekly reports.

• Fulfillment Coordination: Support customer onboarding steps, course access, and other

fulfillment-related tasks. Coordinate internally with billing or technical staff as needed.

• Process Documentation: Help build and maintain SOPs for recurring support workflows.

• Team Collaboration: Attend team meetings, take notes, and support cross-functional

communication with billing, fulfillment, and coaching teams. Lead offshore engagement

specialists and hold them accountable for daily tasks.

What We’re Looking For:

• 2+ years in a customer service or support role (bonus if in tech, coaching, or info products).
• Comfortable working in a fast-paced startup-like environment.
• Strong attention to detail, organization, and time management.
• Clear and professional written communication.
• Willingness to learn systems (like Circle, Zapier, Pabbly, Hubspot) — prior experience is a plus but not required.
• Problem-solving attitude and desire to grow in a company
• Bonus: Experience with tools like Slack, Google Workspace, Asana, Hubspot

Why You’ll Love Working with Us:

• Join a growing company where your ideas and contributions are valued.
• Work in a collaborative, innovative environment with a mix of tech and info product challenges.
• Opportunity to grow inside of an organization

Ready to be part of something exciting? Apply today and help us take our customer support to the next level!