Customer Success Manager

Job Title: Customer Success Manager

Location: United States

Job Description:

We are looking for a startup oriented Customer Success Manager to join our clients fast-growing Threat Intelligence cybersecurity startup. In this role, you will work closely with enterprise customers to ensure they successfully implement and derive maximum value from the platform. You’ll serve as a trusted advisor, driving product adoption, troubleshooting technical issues, and helping customers navigate the evolving threat landscape. Your mission is to build strong relationships, ensure customer satisfaction, and identify opportunities for growth and retention.

Key Responsibilities:

• Guide customers through onboarding, integration, and product adoption
• Proactively manage customer relationships, ensuring satisfaction and success
• Troubleshoot technical issues and provide ongoing product support
• Identify opportunities for upselling and renewals
• Collaborate with product, sales, and support teams to ensure seamless customer experiences

Qualifications:

• 5+ years in customer success, account management, or technical support (SaaS or cybersecurity preferred)
• Early stage or startup experience, building a CSM function from the ground up is important
• Strong understanding of cybersecurity and threat intelligence more specifically
• High quality customer service skills
• Ability to build and maintain strong client relationships

Email georgefollows@cyberforceglobal.com for more information.