Customer Service Representative

About the Role:

We’re partnering with an exciting tech/cybersecurity startup seeking a Customer Service Representative to join their growing team. This role is perfect for someone with a passion for delivering top-notch support in a fast-paced startup environment. You’ll be the first point of contact for customers, helping them navigate product-related questions, troubleshooting issues, and ensuring a smooth experience with the company’s services.

Key Responsibilities:

• Customer Support: Provide exceptional customer service by handling inquiries, troubleshooting issues, and resolving technical concerns related to the company’s products.
• Product Expertise: Develop a deep understanding of the product offerings to assist customers with questions and technical challenges effectively.
• Communication: Engage with customers via email, phone, and live chat, maintaining professionalism and a positive attitude at all times.
• Issue Resolution: Investigate and resolve customer complaints or technical problems in a timely and efficient manner.
• Collaboration: Work closely with the product and technical teams to escalate issues and gather feedback for product improvements.

What We’re Looking For:

• Previous experience in a customer service or customer support role, ideally within a tech or cybersecurity startup.
• Strong communication skills and the ability to explain complex technical concepts to non-technical users.
• Problem-solving mindset and a passion for helping customers.
• Ability to work in a fast-paced, dynamic environment with a startup mentality.
• Tech-savvy with a keen interest in learning new products and technologies.

What’s on Offer:

• Competitive salary and benefits package.
• Opportunity to work with a rapidly growing tech/cybersecurity startup.
• A collaborative and innovative work culture.

If you’re excited to help customers in a fast-moving industry and be part of a cutting-edge team, this could be the perfect role for you! Apply now or reach out for more details. Due to the volume of applications, you will be contacted if you are a successful applicant.