2nd Line Support Engineer

About the Role:

We are looking for an experienced, customer-focused 2nd Line Support Engineer to join our clients IT team. You will be responsible for providing advanced technical support, focusing on Microsoft-centric environments, troubleshooting complex IT issues, and ensuring the smooth operation of IT systems.

Key Responsibilities:

- Diagnose and troubleshoot hardware, software, and network connectivity problems.

- Resolve technical issues efficiently and escalate complex problems to the appropriate IT personnel when necessary.

- Assist with software installations, upgrades, and patch management, including Microsoft Office and antivirus software.

- Manage user accounts, email accounts, and access permissions in Active Directory, Office 365, Group Policies and other relevant systems.

- Maintain detailed documentation of support tickets, troubleshooting steps, and resolutions in the help-desk system.

- Monitoring and enforcing cyber security policies, including user access controls and data protection.

- Managing day-today operational tasks independently from home.

Required Skills & Experience:

- At least 5 years of experience in an IT support role.

- Strong knowledge of Microsoft 365 suite (teams, SharePoint, OneDrive, Exchange Online)

- Experience of Azure Cloud Services (Azure AD, Azure Backup)

- Ability to support remote users, and Mac & Windows environments.

- Excellent problem-solving skills with a detail-oriented mindset.

- Excellent communication skills and clear documentation practices.

- A customer service-oriented approach to IT support.

My client welcomes applications from proactive, customer-focused Engineers, looking for their

next challenge in a thriving IT environment.

If you’re ready to take the next step in your IT Engineer career, apply today!