Level 2 Support Technician

Company Overview

CodexIT is the only national technology service provider that specializes in Eye Care. We provide complete Managed Technology Services to Eye Care practices. Our deep industry knowledge allows us to provide support for all the moving parts in a modern practice.

Working in conjunction with clients, our relationships with technology vendors such as EHR software, Diagnostic Equipment, Diagnostic Review software, and others gives us the ability to support, help, or advise for any and all technology issues. As a Cloud-based service provider we support practices across the country and also offer on-sites, as needed.

We are looking for an experienced IT professional that will be a good fit for our team. Must have 2-3 years experience.

The ideal candidate will be a professional that takes pride in their work, will see a job through to the end, is able to balance multiple client requests, and can collaborate with the rest of the team to resolve our clients' issues.

What's involved:

- IT support for our client base including hardware, software, and diagnostic equipment integration

- Use ConnectWise to manage requests, resolutions, and time.

- Follow client requests from beginning to end and ensure the work is performed to the clients' satisfaction.

- Organization and detail-orientation are an absolute necessity for this position.

- Excellent communication skills, phone etiquette, and grammatically-correct email correspondence are a must. Our healthcare client base expects the best and we strive to always deliver the same.

Skills:

• Develop, configure, secure, maintain, support and optimize all new and existing network hardware, software and communication links
• Analyze and resolve software and hardware problems
• Expected to assist with IT support at other locations. Some travel may be required.
• Hands-on troubleshooting of the server and networking hardware in accordance with industry best practices
• Install, upgrade and remove server and/or desktop applications
• Interface with other elements of our support structure including tracking end-user issues, updating client tickets and ensure closure.

Requirements:

• 2-5+ years of relevant, hands-on experience troubleshooting and supporting Windows-based servers and workstation systems
• Experience with documentation for system builds, configurations, support procedures
• Moderate hands-on experience with VMware ESX, is a plus
• Knowledge with Microsoft 365
• Experience with diverse hardware platforms
• Troubleshooting enterprise server and networking hardware/software
• Understanding of LAN/WAN architecture and of TCP/IP
• Firewall/VPN/Internet Appliances
• Understanding of Backup and Disaster Recovery
• Ability to work both at home, and onsite as needed in the region
• Submit cover letter, resume, and salary requirements.

Benefits:

Salary is commensurate with experience

Health, Dental, Vision, 401k w/ match & Profit Sharing

Codex offers a monthly reimbursement for your cell phone and internet services.

We are looking forward to meeting you!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call

Application Question(s):

• Have you submitted a cover letter along with your resume?
• Do you have experience in a Managed Service Provider setting?

Experience:

• Help Desk: 2 years (Required)

Work Location: Remote