Information Technology Support Specialist

CharityEngine is seeking an IT Support Specialist to join our internal technology team, reporting to the Director of Information Technology. This is not a traditional helpdesk role; you will take ownership of day-to-day IT support while gaining hands-on experience with the systems and infrastructure that power our organization.

We believe the best systems engineers are developed from within. In this role, you’ll build a deep understanding of our environment through real-world experience, mentorship, and exposure to infrastructure projects. Over time, you’ll expand beyond support into areas such as server administration, backups and recovery, virtualization, and system improvements.

Our mission is “Powering the Good to be Great,” and our platform enables nonprofits to manage CRM, fundraising, events, marketing automation, and payments in one unified system. Organizations like Wounded Warrior Project, M.D. Anderson, and Rainforest Trust rely on CharityEngine to power their fundraising efforts.

This role is ideal for someone who is curious, takes ownership seriously, and is motivated to grow beyond support into a more advanced technical role while contributing to technology that helps nonprofits make a meaningful impact.

Responsibilities Include:Day-to-Day Support

• Provide technical support to employees, both onsite and remote
• Troubleshoot hardware, software, and network issues (Windows/Mac, printers, VPN, etc.)
• Manage user accounts, permissions, and access using Active Directory, Entra ID, and other related tools
• Set up and configure laptops, workstations, and peripherals
• Support office IT infrastructure including Wi-Fi, conference rooms, and connected devices
• Own help desk tickets from intake through resolution, including follow-up and documentation
• Independently investigate and resolve technical issues with minimal supervision

Infrastructure Exposure & Growth

As you demonstrate proficiency in your core support responsibilities, you will take on increased ownership in the following areas, guided by senior engineers:

• Assist with monitoring and maintaining on-premise servers and data center infrastructure
• Support system backup processes and basic disaster recovery procedures
• Contribute to server upgrades, infrastructure migrations, and virtualization environments
• Assist with security and access control efforts including endpoint protection
• Document systems, processes, and recurring issue root causes
• Manage multiple infrastructure priorities in a fast-paced, evolving environment

Job Requirements:

• 3 years of IT support, help desk, or desktop support experience
• Solid understanding of Windows operating systems and common business applications
• Networking fundamentals including IP, DNS, and VPN
• Working knowledge of user account management (Active Directory, Intune, Entra ID)
• Strong troubleshooting and problem-solving skills
• Ability to communicate clearly and effectively with non-technical users
• Demonstrated ability to work independently and manage time without close supervision
• Strong critical thinking skills — ability to break down and solve unfamiliar problems
• Resourceful self-starter who can research solutions and make sound decisions without step-by-step instructions
• Genuine interest in growing beyond a support role into infrastructure and systems engineering
• Strong understanding of SSL lifecycle management

Preferred Skills:

• Exposure to Windows Server or Linux environments
• Familiarity with on-premise data centers and server rack hardware
• Basic experience with virtualization platforms (VMware, Hyper-V)
• Basic scripting ability in PowerShell or Bash
• Experience with endpoint management tools such as Intune or Jamf
• CompTIA A+, Network+, or similar certifications

About CharityEngine

We are a technology and billing solutions company who caught the nonprofit bug in 2008. That was when we saw how technology we had built for ecommerce clients could impact the multi-channel campaign tracking and billing automation of one of the largest, fastest growing nonprofits of the 20th century.

We are privately held and self-sustained, and we were named to the Inc. 5000 list of America's Fastest Growing Companies three times (2015, 2016, and 2017). We are proud to say we work solely in the service of nonprofits. Not a VC firm. Not an investment bank. Just nonprofits and the people who think it's cool to help change the world.

Our team is a mix of nonprofit industry veterans and career technologists. Every one of us eats lunch together as a company every Friday. You will too.

We offer Comprehensive benefits that includes:

• Competitive compensation commensurate with experience
• Paid leave (vacation/sick), along with company paid holidays
• Health, dental, vision, and a disability insurance
• 401K plan