Live Chat Specialist

Chantecaille’s mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting-edge of some of the industry’s most exciting innovations in skincare and cosmetics, creating iconic products that are beloved worldwide. Founded by the mother-daughter team of Sylvie and Olivia Chantecaille in 1998, the brand is known around the world for its pioneering use of naturals in both skincare and makeup, as well as its give-back philanthropy program that supports conservation groups worldwide. Always cruelty-free, the products crafted by Chantecaille are the epitome of forward-thinking and created with a sustainable approach.

A Beiersdorf prestige brand, Chantecaille’s global teams include some of the beauty industry’s best-in-class talent, from product formulation to creative direction, marketing and more. The culture of the workplace is collaborative, exciting, and inclusive.

Online SpecialistPosition Overview:

Chantecaille is searching for a part time (24 hours/week) Online Specialist to offer remote Live Chat and email support for our clients. This role is responsible for:

Position Responsibilities:

• Answering client inquiries, resolving issues, and providing relevant product information and recommendations
• Provide exceptional customer service to our clients thru Live Chat and email messaging
• Respond in a timely, efficient, and professional manner
• Resolve complaints by offering solutions or escalating to management
• Document client interactions and follow up as appropriate
• Stay up to date on product information, new releases, beauty industry trends and customer service best practices
• Attend regional trainings twice/year

Qualifications:

• An ability to multitask, prioritize and manage time effectively
• Experience in a customer service role, luxury beauty industry preferred
• Excellent verbal and written communication skills
• Computer skill to include typing, and ability to navigate thru different software programs. Proficient in Microsoft Office and Outlook
• Ability to handle sensitive information with confidentiality
• Professional demeanor
• Passion for beauty and conservation
• Ability to work evenings (until 7pm EST), weekends and some holidays