Customer Support

About Cerebre Cerebre is a rapidly growing global team on a mission to digitize the physical world. Our software transforms traditional sources of engineering knowledge into accessible, usable data that supports field operations and advanced analytics. Our team is developing cutting-edge technology to make our physical world safer, more productive, and environmentally sustainable. We collaborate with the largest companies and most innovative clients and partners who aim to transform the industrial industry. Our development team is comprised of world-class engineers who design and create novel solutions. This is an opportunity to join a market-leading team with opportunities to change the industrial world. If you love building and creating value in the "white space," if you love freedom and flexibility to think outside the box, if you are passionate about working with critical thinkers who challenge the status quo, and if you aspire to work in a fast-paced environment, we would love to get to know you! We believe flexibility leads to creativity and that our team should live and work where we are our best selves. We are 100% remote with flexible PTO and unlimited mental health days. About The Role As a Customer Support, you will play a key role in ensuring our users get maximum value from our technology while providing crucial feedback to our product team. You will be responsible for troubleshooting, supporting, and improving our customer experience by resolving software issues, optimizing support processes, and creating helpful resources. This is an exciting opportunity to collaborate with a world-class engineering team in a dynamic, fast-paced environment where your contributions will directly impact the precision and reliability of our technical solutions. This is a unique opportunity to join a high-growth U.S.-based startup. Team members will be rewarded with a variety of growth opportunities and the ability to contribute directly to this role and beyond, as the team evolves. Required Skills

• 2-5 years of experience in customer-facing roles, preferably in SaaS
• Strong ability to explain software concepts and workflows clearly
• Excellent written and verbal communication skills
• Problem-solving aptitude and analytical thinking
• Experience with CRM systems (Zendesk preferred)
• Ability to track and monitor customer tickets through to completion
• Proven ability to collect and analyze customer feedback for product improvements
• Proficient in English language

Preferred Skills

• Experience improving customer support processes and defining support strategies
• Strong analytical mindset with keen attention to detail
• Ability to create support materials such as FAQs and knowledge articles
• Experience in producing data reports on ticket progress and customer trends
• Familiarity with engineering or technical environments is a plus
• Ability to collaborate with cross-functional teams, including product and engineering

More About CerebreWe are cross-functional collaborators. We blend manufacturing process knowledge with software and big data engineering expertise to create value in physical settings We Are Experienced. We are armed with industry-leading experts in numerical simulation, combustion, power, computational fluid dynamics, and chemical process modeling We are serious builders. We develop our platforms using leading practices in IT/OT architecture, OT security, AI architecture, ML Ops, and Platform engineering