Customer Success Specialist

About Calm Calm is on a mission to support everyone on every step of their mental health journey. With the #1 app for sleep, meditation and relaxation as well as a growing library of digital, evidence-based mental health programs, Calm offers trusted support for individuals and organizations alike. Our flagship consumer app provides personalized content and activities – featuring a range of experts and beloved celebrity voices – to help users manage stress, improve sleep and live mindfully. Our workplace and healthcare solutions offer a consumer-friendly approach to clinical content and HIPAA-compliant resources in order to drive positive health and business outcomes. Named a TIME100 Most Influential Company, Calm supports more than 150 million people and 3,500 organizations across seven languages and 190 countries. What We Do Calm’s B2B team is committed to expanding access to mental health resources by building products for enterprises and the healthcare industry that drive positive health and business outcomes. Our suite of solutions include HIPAA-compliant resources, clinical programs, data and analytics tools, leadership and development workshops and more. What makes us unique? We take our award-winning approach to better sleep, mental resilience, and relaxation and combine it with scientifically backed techniques to create comfort and engagement throughout the mental health journey. Organizations rely on our expertise to fill the care gap created by stigma and life’s daily stressors, allowing them to take an active role in making effective mental health support possible for the people they serve. We are hiring remote workers for this role in the Minneapolis areas. At this time, only candidates in these locations will be considered. What You’ll Do We are seeking a motivated and detail-oriented Customer Success Specialist to join our Customer Success team. This entry-level role is ideal for recent graduates, those entering the workforce, or individuals with at least one year of relevant experience. The Customer Success Specialist will play a key role in supporting our customers and ensuring they have a positive experience with our products and services.

• Customer Support: Assist in providing customers with an excellent customer experience through customized marketing materials, engagement analytics and operational product assistance
• Customer Communication: Respond to customer inquiries via email and zoom, providing timely and accurate information regarding our products and services
• Collaboration: Act as a liaison between the customer success team and cross functional teams, such as marketing and professional services, to keep the customer success team updated with the latest marketing materials and programming updates
• Technical Support: Manage technical product configuration during new customer onboarding
• Customer Engagement: Attend customer health and benefits fairs throughout the year and help employees sign-up for, understand, and get the most out of the Calm app

Who You Are

• Bachelor’s degree in a related field (preferred) - OR - 1 year of experience in customer service, administrative support, or a related role
• Strong organizational skills with a keen attention to detail
• Excellent written and verbal communication skills
• Proficiency in Google Suite (Docs, Sheets, Slides) of products and Microsoft (Word, Excel, PowerPoint) and familiarity with CRM software is a plus
• Ability to work collaboratively in a team environment and adapt to changing priorities
• A passion for digital wellbeing and helping others succeed
• Travel: May require up to 10%

Nice to Haves

• Experience working in a fast paced startup environment
• A passion for mental fitness and well being
• Experience with project management
• Experience with tools such as Slack, Zendesk, and Outreach

Calm uses a geographic pay model that determines salaries based on the location where an employee lives. For this position, the base pay range across Calm’s pay tiers is as follows: $27.00/hour -$36.00/hour. The base pay range represents the low and high end of Calm’s salary range for this position to be paid hourly. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which include the successful candidate's geographic location, skills, experience and other qualifications. Calm uses employee zip code to determine which pay range applies. This role is also eligible for equity + comprehensive benefits + 401k + flexible time off. Please note that Calm may leverage artificial intelligence technology in the application review process. Calm is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you require a reasonable accommodation to complete any part of the application or interview process, please contact Calm’s Recruiting team at recruitingaccommodations@calm.com. All accommodation requests will be handled confidentially and assessed on a case-by-case basis. We believe that mental health is health, and every person should be considered in the discussion. That’s why we’re proud to be an equal opportunity workplace, committed to providing equal employment opportunities to all applicants and employees regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law. Calm is deeply committed to diversity, equity and inclusion. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. Employment offers are contingent upon the successful completion of a background check. Roles which require access to certain types of information may also require the successful completion of a drug screening. FOR US BASED POSITIONS: Calm participates in e-verify. E-verify provides the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

• Right to Work
• E-Verify Participation