Senior Product Manager (Consumer-Booking)

A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers arrange 'me time' moments, we're in the business of helping people thrive and feel fantastic. Working in an ever-changing, scale-up where things are messy, and resources are limited isn't for everyone. If you thrive in a stable environment with big budgets, clear processes and structures then, if being honest, we're probably not for you. However, if you love bringing order to chaos, inventively solving problems, and prioritizing your own path within ambiguity, then you're likely to love it here. The people you'll like to work with and things you'll enjoy impacting: In this role, you will focus on creating the most efficient path for consumers to book visits with their favorite service providers. This position is crucial in shaping a seamless and delightful booking journey that meets the needs of both consumers and service providers. We are seeking an experienced Senior Product Manager with a strong background in marketplace models and the consumer domain to lead the evolution of Booksy's consumer experience. Requirements Essentially, to ensure you succeed in this role you're going to need...

• Product management experience, with a focus on consumer product development or marketplace platforms
• Proven success in improving booking/purchasing process and delivering measurable business impact
• Strong analytical, leadership, and communication skills

At a minimum we require conversational level English language skills. Why? English is our company language and is used for any business-wide communications, so we need you to be able to speak English to feel like an integrated part of Booksy. Key Responsibilities:

• Design and optimize a user-friendly booking experience that simplifies how consumers connect with their preferred service providers
• Collaborate with cross-functional teams to deliver impactful product solutions that enhance customer satisfaction and engagement
• Analyze user behavior (qualitative and quantitative data) to identify opportunities for improving the consumer journey
• Ensure that the consumer experience aligns with Booksy's vision and supports marketplace growth
• Foster a culture of continuous improvement by experimenting, learning from failures, and iterating on product strategies to drive sustainable growth

Benefits

• This is a fully remote position, we take pride in being a globally distributed team
• Private medical care - terms depends on location
• Access to wellbeing tools (Worksmile and Officevibe)
• Our other benefits will vary due to your location, please ask your talent partner for more detail

Our Diversity and Inclusion Commitment: We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@booksy.com, so we can best support you . Kindly submit your application and CV in English to ensure it is successfully reviewed.