Customer Care Specialist

Part-Time Customer Care SpecialistLocation: Remote (Work from home, with occasional in-person meetings)

Type: Part-time (Flexible hours, with the potential to transition to full-time)

About Bare Mum

Bare Mum is dedicated to empowering women with trusted tools and evidence-based information to navigate their unique motherhood journeys with confidence and ease. As a purpose-driven company, we are committed to normalising conversations around motherhood, prioritising women’s wellbeing, and fostering a supportive community where mothers feel seen and understood.

The Role

We are looking for a compassionate and proactive Customer Care Specialist to be the friendly face (or voice) of Bare Mum’s customer experience. This part-time role is perfect for someone who thrives on connecting with people, solving problems, and ensuring every interaction leaves a positive and lasting impression.

You will play a key role in supporting our customers across multiple channels, ensuring they have a seamless experience with our products and services. From managing enquiries and resolving issues to working closely with our third-party logistics provider and improving our systems, you’ll be at the heart of ensuring customer satisfaction.

What You’ll Do

• Set up and maintain our Customer Relationship Management (CRM) system.
• Manage customer enquiries and provide omni-channel support (email, chat, and social media).
• Resolve complaints and find solutions to problems with empathy and efficiency.
• Work closely with our 3PL provider to ensure timely updates and resolution of order-related enquiries.
• Provide detailed information about Bare Mum’s products and services to customers.
• Identify opportunities to improve the customer experience and take initiative to implement them.
• Work closely with other team members to share customer feedback and insights.

What We’re Looking For

• Exceptional communication and interpersonal skills.
• Attention to detail and a highly organised approach to managing tasks.
• Proven experience in customer service or a similar role, ideally in e-commerce or retail.
• Ability to handle challenging situations with empathy, patience, and professionalism.
• Proficiency in using CRM tools and omni-channel support platforms is a plus.
• A proactive mindset with the ability to take initiative and suggest improvements.
• Passion for women’s health, wellbeing, and empowering mothers.

What We Offer

• A part-time role with flexibility to balance work and life.
• Sydney-based work, with the option for remote work upon request.
• A supportive and purpose-driven company culture.
• The opportunity to make a meaningful impact by supporting mothers on their unique journeys.

If you’re ready to use your customer care expertise to help Bare Mum create exceptional experiences, we’d love to hear from you!