Customer Success Manager (US)

About Us

Aura is a Leading Global Managed Services company based out of London and Chicago. We proudly partner with some prestigious global organizations supporting them through a significant level of growth, following high levels of investment. As an organization that specialises in business transformation, technology solutions and professional services, we stand out by delivering excellent levels of customer service. With this comes investment into technology, and an environment where you will have a strong level of autonomy, and the freedom to drive change, with backing from senior leadership.

The culture is fantastic, and certainly the right environment to build a career, with industry-leading benefits, and a modern outlook to the work-life harmony of staff.

Our ValuesThe Role

We are seeking a dedicated Customer Success Manager to join our Customer Success team. In this role, you will focus on project coordination and relationship management, ensuring seamless delivery of services while fostering long-term customer loyalty. You will work closely with named accounts and partners, aligning with Aura’s mission to provide exceptional service and transformative solutions.

Responsibilities & Duties

·      Build and maintain strong, productive relationships with customers and partners to ensure satisfaction and retention

·      Oversee and coordinate projects, ensuring timelines, deliverables, and quality standards are met

·      Act as the primary point of contact for named accounts, proactively addressing their needs and identifying opportunities for growth

·      Develop and execute sales account plans, including partner-to-partner business strategies

·      Manage and track project progress, support tickets, and pricing through various portals and tools

·      Handle escalations with urgency and professionalism, ensuring prompt resolution of issues

·      Provide accurate customer quotations, pricing, and monthly reporting on project metrics, tickets, invoices, and purchase orders

·      Monitor and support tools and systems, including CRM, marketing tools, and team mailboxes

Personal Attributes

·      A proactive and detail-oriented individual with exceptional project coordination skills

·      Strong communication and interpersonal abilities, capable of working across all levels of seniority

·      Self-motivated, adaptable, and able to thrive in a fast-paced environment

·      A customer-first mindset with the ability to identify and address client needs effectively

Desired Skills

• Proven experience in customer success, project coordination/management, or account management, ideally within a technology-focused organization
• Strong commercial acumen and understanding of partner relationships
• Proficiency in Microsoft Office 365 Suite and CRM systems
• Experience with partner portal management and leveraging technical tools

Reporting to– VP of Portfolio & Customer Success

Location – Pittsburgh, PA (preferred) or Remote (US-based)

Package:

·      Competitive Salary and OTE

·      20 days Paid Time Off + 8 Paid Holidays + Sick Leave

·      Company 401k Scheme

·      Company Health & Life Insurance

·      Dental & Vision

·      Plus access to other industry leading benefits 

How to apply:

Email your CV to: jointheteam@weareaura.com

Subject line: Job opening and your full name.

After emailing us, you will hear from us in less than 15 days.

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