Customer Service and Operations Specialist

Welcome to Amsterdam Heritage

Where timeless design meets global flair. With roots in both vibrant Miami, USA, and stylish Amsterdam, The Netherlands, we are an international fashion lifestyle brand creating high-quality products for both men and women. From luxurious leather belts and bags to cozy beanies and scarves, chic leather jackets, and versatile men’s apparel, our collections celebrate craftsmanship and individuality. Available in boutiques, nationwide stores, catalogs, and through our own web shop at www.amsterdamheritage.com, Amsterdam Heritage is all about bringing sophisticated, effortless style to every wardrobe.

Are you the ultimate Customer Service and Operations Specialist who thrives in the heart of the action?

We’re looking for an energetic, detail-obsessed, and highly organized superstar to take the reins as our Customer Service and Operations Specialist. Think of yourself as the spider in our web—connecting the dots between customer service, suppliers, 3rd party fulfillment partners, and Sales & Marketing. You’ll be the go-to person for ensuring everything runs smoothly.

Your laser-sharp focus and excellent organizational skills mean nothing slips through the cracks on your watch. Whether it’s chatting with a supplier, supporting a teammate, or delighting a customer, you’re in your element when connecting with people and making things happen. You’ll thrive in this role if you have loads of common sense and naturally take charge.

Ready for a fun opportunity and to make your mark? Let’s talk!

Core Values

At the heart of everything we do are our five core values: Happy, Proactive, Involved, Growth-Oriented, and Successful. We believe that happiness is the foundation of great teamwork, and we strive to create a positive, supportive environment where everyone thrives. Being proactive means we don’t just wait for opportunities—we create them, taking initiative to make things better every day. We stay deeply involved, showing care and commitment to our team, our customers, and the bigger picture. Growth is a constant pursuit for us, both personally and professionally, because we know progress leads to success. Speaking of success—it’s not just about reaching goals, but celebrating the journey that gets us there, together.

Wondering what you will be doing?

• Entering and processing orders and returns, invoices, bills, and payments
• Inventory planning, purchasing, and vendor contact
• Managing customer service calls, emails, and chats
• Handling collection management (sampling logistics and product information)
• Ensuring on-time shipping control (3rd party fulfillment, Amazon, production orders)

What minimum requirements should you have?

• Computer literacy and familiarity with various programs such as MS Office, Shopify, Gorgias, Slack, Asana, and data entry systems (we use Apparel Magic)
• Fluent written and verbal English communication skills
• The capacity to work independently and collaboratively in a remote environment
• Prior experience in a similar role for at least 3 years

Other specifics:

• This is a full-time remote position
• We are looking for a long-term commitment
• You will work in a small team of 5-10 members
• Your compensation will depend on your level of experience

Do you consider yourself a hands-on Customer Service and Operations Specialist with a passion for all-around management?

Does our job profile resonate with your skills and experience? If our core values speak to you and you’re ready to take on an exciting new challenge, we’d love to hear from you! Share your motivation and tell us why you’re the perfect fit for the role—we can’t wait to learn more about what makes you the ideal candidate.