Customer Support Specialist

We are a dynamic company dedicated to delivering high-quality products and services, looking to expand our customer support team to ensure excellence in customer satisfaction from a remote setting across Spain. Responsibilities

• Be the primary contact for customer support, handling inquiries and providing solutions remotely via email, chat, or phone.
• Resolve customer issues, manage complaints, and provide guidance on our products or services.
• Maintain meticulous records of customer interactions in our CRM system for tracking and enhancing service quality.
• Collaborate with various departments to create a seamless customer experience, even from a distance.
• Engage in regular training to keep abreast of our latest offerings and best practices in customer support.
• Use customer feedback to influence product or service improvements.

Requirements

• High school diploma or equivalent; further education in a relevant field is a plus.
• Proven experience in customer support or service roles, ideally 1-3 years.
• Fluency in Spanish; proficiency in English is optional not mandatory, additional languages are beneficial.
• Strong communication skills, with the ability to convey information clearly in a remote context.
• Comfortable with CRM software and basic office applications.
• Self-motivated, organized, and adept at managing time and tasks in a remote work environment.

What We Offer

• Competitive compensation tailored to your experience and performance.
• Health benefits package.
• Opportunities for career development within our organization.
• Support with tools and resources necessary for remote work.
• A culture that embraces diversity, inclusion, and flexibility.

How To Apply We are currently seeking Remote Customer Support Specialists based anywhere in Spain who are passionate about customer service excellence. If you're eager to contribute to our team remotely, please apply by submitting your CV and a cover letter outlining your experience through this job posting.